New from Harness: Harby. See harby.app →
SERVICES / AGENT BUILDING

AI agents that hold real roles.

Not a chatbot bolted onto your website. An agent gets a job, its own files and tools, and a schedule. It does the role's routine work inside the systems you already run, and reports back like staff.

The roles we build most.

Every agent is custom. These are the jobs that come up again and again, because they eat the most hours in a growing business.

Intake

New inquiries answered, information collected, profiles created in your CRM, consultations booked. Works after hours, when most inquiries arrive.

Lead qualification

Incoming leads screened against your criteria and routed to the right person, with the context they need already attached.

Pipeline upkeep

The deal board kept current from your inbox and call logs. Follow-ups drafted before you sit down in the morning.

Estimating

Scope in, ready-to-review estimate out, built the way you would build it. Evenings of takeoff work become twenty minutes of review.

Reporting

A morning report on the numbers you actually watch: bookings, ad performance, receivables, whatever runs your week.

Billing

Invoices generated from job data, payments tracked, reminders sent, overdue accounts flagged. Cash in, on schedule.

What every agent gets.

The difference between an agent and an automation is accountability. We set each one up the way you would set up a new hire.

A job

A written role with clear boundaries: what the agent handles on its own, what it drafts for review, and what it never touches.

Its own files and tools

The agent works inside your real systems with its own accounts and audit trail, so you can always see what it did and why.

A schedule

Morning runs, overnight batches, or triggers from your inbox and phones. The work happens whether or not anyone remembers to ask.

A reporting line

Agents report back where your team already talks: Slack, Teams, or email. No new dashboard to check.

ALSO PART OF EVERY BUILD

Automation and knowledge, wired in underneath.

Workflow automation.

The handoffs between your systems, automated end to end: email to CRM, CRM to accounting, phone log to deal board. Work moves without anyone pushing it.

Knowledge systems.

Your SOPs, contracts, manuals, and files, made answerable. Your team asks in plain English and gets a cited answer from your own documents, not a guess.

And underneath it all, integrations with what you run: CRMs, ERPs, accounting, email, calendars, phones, and the industry systems nobody else will touch. See what that looks like in production →

Tell us how the work moves. We'll tell you what we'd build.

Thirty minutes, free. You walk us through your operation, we walk you through the system we would put inside it. If it's not a fit, you leave with a clearer picture of your own business. That's the whole pitch.

Book a free 30-minute assessment